eq33 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between eq33 ("Platform", "we", "our") and the user of the platform ("you", "user"). These terms apply to the use of the eq33.cam website and all services provided under it.

By registering on the platform or using it in any way, you are legally considered to have read, understood, and agreed to be bound by all provisions of these terms. If you do not agree with any term, please do not use this platform.

Key Definitions

• Platform: The eq33.cam website and all services connected to it.
• Account: The user's registered personal profile and login credentials.
• Wallet: The virtual record of funds deposited by the user within the platform.
• Bonus: Additional credits or rewards given for promotional purposes.
• Wagering Requirement: The numerical condition specifying how many times a bet must be placed before bonus funds can be withdrawn.

To enjoy the gaming services on eq33, you need to create an active account. You must provide accurate and complete information at the time of registration.

• Each person may create only one account. If multiple accounts belonging to the same person are found, all accounts may be cancelled.
• It is your responsibility to keep your account password secure. Sharing login details with any third party is strictly prohibited.
• The name, date of birth, and identity document details provided at registration may be required for verification at a later time.
• You are fully responsible for all activities carried out through your account.
• If an account is created with incorrect or false information, it will be cancelled and any deposited funds may be forfeited.

eq33 follows a strict age verification policy for participation. The following eligibility conditions must be met.

• You must be 21 years of age or older. Creating an account or participating in any gaming activity is completely prohibited for those under 21.
• You must be a legal resident of Bangladesh and must have an active mobile banking account registered in your own name.
• Any person who is subject to a court order or any other condition requiring them to refrain from gaming may not use this platform.
• eq33 employees, their immediate family members, and affiliated individuals are not eligible for promotional offers.

All financial transactions on eq33 are carried out through Bangladesh's established mobile banking methods. We are always committed to ensuring a safe and fast service.

Deposit Rules

• The minimum deposit amount is ৳500. This limit applies equally to all payment methods — bKash, Nagad, Rocket, and Upay.
• You must use your own mobile banking account when making a deposit. Deposits from an account registered in someone else's name will not be accepted.
• After a successful deposit, funds are usually added to the wallet immediately. If there is a delay due to technical reasons, please contact the support team.

Withdrawal Rules

• The minimum withdrawal amount is ৳800. Withdrawal requests for less than this amount will not be processed.
• Withdrawal requests are usually completed within 5 to 30 minutes. There may be a slight delay during peak business hours.
• The mobile banking number used for withdrawal must match the number provided at the time of account registration.
• Wagering requirements must be met before withdrawing bonus funds. If the requirements are not met, the withdrawal request may be declined.
• We reserve the right to hold a withdrawal until additional verification is completed in the case of any suspicious transaction.

eq33 provides attractive bonuses and promotional offers for its users. However, each offer is provided under specific terms.

Welcome Bonus

• New users will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
• The wagering requirement for the welcome bonus is 15 times (15x). This means the combined total of the deposit and bonus must be wagered 15 times before the bonus funds can be withdrawn.
• The welcome bonus is only available at the time of the first deposit. This bonus cannot be claimed more than once on a single account.
• Bonus funds can be used to play all games, however specific games may contribute differently toward the wagering requirement.

General Bonus Rules

• Each promotion has its own expiry period. Once expired, any unused bonus will be cancelled automatically.
• Multiple bonuses cannot be used at the same time unless the promotion's terms clearly state otherwise.
• If misuse of a bonus or an attempt at bonus fraud is detected, the account in question will be cancelled and all bonuses will be forfeited.
• Detailed information on various promotions can be found on the Offers / Promotions page.

All games operated on the eq33 platform are conducted in a fair and transparent manner. Advanced technology is used to ensure fair play.

• The results of all games are determined through Random Number Generator (RNG) technology, which is completely impartial.
• If a game is interrupted midway due to a technical error or disconnection, the platform's system will determine the outcome of that game.
• In live casino games, the dealer's decision is final. If there is a dispute regarding game rules, the game provider's rules will apply.
• If an abnormal result appears in any game due to a technical error, we reserve the right to void the winnings for that round.
• Sports bets will be settled after the official result is published. In the case of a disputed match, the decision of the recognised governing body of the sport will be final.

The following activities are strictly prohibited in order to protect the integrity of the eq33 platform and the interests of other users.

• Operating multiple accounts by the same person ("multi-accounting") is completely prohibited.
• Misuse of bonus terms or bonus arbitrage activities are prohibited.
• Account hacking, cyber attacks, or any unauthorised technical interference is strictly prohibited.
• Sharing account details with other users or accessing another user's account is prohibited.
• Using third-party bots, scripts, or automated software to play games is prohibited.
• Any attempt to launder money or clean funds from illegal sources through the platform is completely prohibited and subject to legal action.
• Deceiving or misconduct toward other users is strictly prohibited.

eq33 reserves the right to close or suspend any account. Users may also voluntarily close their own account.

Closure by the Platform

• An account may be closed without prior notice in the event of a breach of any provision of these terms.
• Accounts that have been inactive for a long time (no transactions for more than 12 months) may be suspended.
• Upon a legitimate account closure, the remaining personal deposit balance (excluding bonuses) will be returned.

Closure by the User

• You may request to close your account at any time through the support team.
• As part of responsible gaming, you can request self-exclusion or a break for a specific period of time.
• All pending withdrawals will be settled before the account is closed.

eq33 gives the highest priority to the security of your personal information. Our platform uses SSL encryption technology, which keeps your transactions and personal information safe.

• Information provided during registration will be used solely for the purpose of providing services and verifying identity.
• User information is not sold to third parties. In cases of legal obligation, information may need to be shared with authorities.
• Full details of our privacy practices can be found on the Privacy Policy page.
• If suspicious activity is detected, the account may be temporarily locked for security purposes.

eq33 strives to maintain the quality of its services, however the platform's liability is limited in the following matters.

• eq33 is not responsible for any loss caused by internet disconnection, device issues, or technical problems on the user's end.
• The platform is not liable if services are disrupted due to uncontrollable circumstances such as natural disasters, cyberattacks, or government directives.
• eq33 is not responsible for any financial loss a user may incur as a result of gaming decisions.
• For issues arising from system problems of third-party game providers, the provider's own terms and conditions will apply.

eq33 always supports responsible gaming. Gaming is a form of entertainment — it should not be used as a source of income.

• Bet within your means. Do not wager an amount whose loss would cause problems in your daily life.
• Set time and budget limits for gaming and stick to them.
• Do not game in an emotional attempt to recover money you have lost.
• If you notice signs of gaming addiction, seek expert help immediately.

To learn more about responsible gaming, please read our Responsible Gaming page.

eq33 reserves the right to change, amend, or update these terms and conditions at any time.

• For significant changes, we will make every effort to notify you in advance.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• The "Last Updated" date at the top of this terms page always shows the date of the most recent revision.
• If you do not agree with the updated terms, stop using the platform and contact support.

If you have any questions, clarifications, or complaints regarding these terms and conditions, our support team is always here for you.

• 24/7 live chat support — get instant assistance in Bengali.
• Email: [email protected] — contact us by email for detailed complaints or document-related matters.

Visit our FAQ page for answers to frequently asked questions.