eq33's Privacy Policy
How your personal information is collected, stored, and kept safe — eq33 is telling you with complete transparency.
This privacy policy applies to all users who use any service on the eq33 platform. Please read this policy carefully — by using eq33's services, you are considered to have agreed to all the terms of this policy.
Introduction and Purpose
eq33 (hereinafter referred to as "we", "our", or "the platform") is committed to providing a safe, transparent, and trustworthy service for online gaming users in Bangladesh. This privacy policy describes in detail how eq33 collects your personal information, why it is collected, how it is used, and how it is kept secure.
Our goal is to fully respect your right to privacy and to ensure the security of your personal information. We request that you read this privacy policy in full before using any service on eq33.
If you have difficulty understanding any part of this policy, please contact our 24/7 live chat support. Our Bengali-speaking support team is always ready to assist you.
What Types of Information We Collect
eq33 collects various types of information to operate its services smoothly. These are described in detail below:
2.1 Personal Information Provided Directly
When you register on eq33 or create an account, you provide the following information directly to us:
- Full name (in Bengali or English)
- Date of birth (for age verification — users 21+ only)
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Identity document details (for KYC verification where applicable)
2.2 Automatically Collected Information
When you access the eq33 platform, our system automatically collects the following technical information:
- IP address and geographic location (at country level)
- Device type, operating system, and browser information
- Session information — login time, logout time, duration
- Information obtained from cookies and similar tracking technologies
- Browsing activity and click data within the platform
2.3 Transaction-Related Information
We store information related to your deposits and withdrawals, betting history, details of bonus receipt and usage, and records of other financial transactions. This information is used to ensure responsible gaming and to prevent fraud.
Purpose and Legal Basis for Data Collection
eq33 collects and uses your personal information only for specific, clear, and lawful purposes. The main purposes of our data processing are as follows:
3.1 Service Delivery and Operations
- Creating, verifying, and maintaining your account
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
- Managing bonuses, promotions, and rewards
- Providing uninterrupted gaming services
- Resolving technical issues and providing customer support
3.2 Security and Compliance
- Preventing fraud, money laundering, and unauthorized access
- Verifying user age (to confirm 21+)
- Managing responsible gaming policies
- Complying with applicable laws and regulations
3.3 Service Improvement
- Analyzing and improving the user experience
- Planning the addition of new games and features
- Monitoring technical performance
- Providing a customized experience based on your preferences
3.4 Communications
- Sending important notifications related to your account
- Informing you about promotional offers and bonuses (with your consent)
- Notifying you of policy updates
Data Sharing and Third Parties
eq33 never sells your personal information to third parties for commercial purposes. However, in limited and specific circumstances we may share information with the following parties:
4.1 Payment Providers
Only the financial information necessary to process your transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.
4.2 Technology Partners
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, and others) and technology service providers may see limited information necessary for operating the platform. They may not use this information for their own purposes.
4.3 Legal Obligations
If providing information is required by a legal directive, court order, or regulatory authority demand, eq33 is obliged to do so in accordance with applicable law. In such cases, we will try to notify you in advance where possible.
4.4 Business Transfers
If eq33 undergoes any business restructuring, merger, or acquisition, your personal information may be transferred to the new entity. In that case, we will notify you promptly and update this privacy policy.
Cookies and Tracking Technologies
eq33 uses cookies and similar technologies to provide an enhanced user experience. Cookies are small text files stored on your device that allow the platform to recognize you.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functioning of the platform. Without these, the service does not work properly.
- Functional Cookies: Remember your preferences and settings so you have the same experience next time.
- Analytics Cookies: Help monitor and improve the performance of the platform.
- Security Cookies: Help detect fraud and unauthorized access.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling cookies may limit some of eq33's functionality and may affect your experience.
Data Security Measures
eq33 has adopted industry-standard technical and administrative measures to keep your personal information secure. The key components of our security framework are:
- SSL Encryption: All data transmitted between you and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive information that is stored is kept in an encrypted state.
- Access Controls: Only authorized personnel have access to your personal information.
- Regular Security Audits: Regular security tests are conducted on our systems.
- Two-Factor Authentication: An additional verification layer is used to protect your account.
- Firewall and Intrusion Detection: Advanced firewall systems to protect against unauthorized access and cyberattacks.
Although we strive to ensure the highest level of security, no digital system is entirely risk-free. However, if a security breach does occur, we will immediately notify affected users and take the necessary steps.
Data Retention Period
eq33 retains your personal information only for as long as it is necessary or legally required. Retention periods are determined as follows:
- Active Account Data: For the full duration that the account remains active.
- Closed Account Data: For a specified period after account closure, as required by legal obligations.
- Financial Transaction Records: Long-term retention in accordance with financial regulations.
- Log Files: For a limited period for security purposes.
Once the defined retention period ends, data is securely deleted or anonymized in a way that makes it impossible to identify you in any way.
Your Rights
As a user of eq33, you have the following rights over your own personal information:
8.1 Right of Access
You have the right to receive a copy of the information we hold about you. This request can be made via live chat or by emailing [email protected].
8.2 Right to Rectification
If any information we hold about you is incomplete or incorrect, you can request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances you may restrict the processing of your information, although this may affect the delivery of some services.
8.5 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, let us know at any time. However, transactional notifications related to your account cannot be stopped.
To exercise any of the above rights, please contact our 24/7 live chat support. We will process your request as quickly as possible.
Protection of Minors
eq33 strictly provides services only to those who are 21 years of age or older. We never knowingly collect personal information from or provide services to anyone under the age of 21.
We follow an age verification process at the time of registration. If we become aware that a minor has used our platform, their account will be closed immediately and any collected information will be deleted.
If you believe that a child or minor is using eq33, please notify our support team immediately.
Policy Changes and Updates
eq33 may update this privacy policy from time to time. This may be necessary due to service improvements, new legal obligations, or changes in our business operations.
For significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a clear notice when you log in to the platform
- Changing the "Last Updated" date at the top of this page
Continued use of eq33 after an update will be taken to mean that you have agreed to the revised policy. It is therefore recommended that you review this page periodically.
Cross-Border Data Transfers
eq33's servers and infrastructure may be located in multiple countries. As a result, your information may be transferred to and stored outside of Bangladesh. We ensure that any such transfer keeps your information protected to the standards described in this privacy policy.
For international data transfers, we apply appropriate contractual safeguards and industry-standard security protocols so that your right to privacy is upheld at all times.
Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated privacy team will carefully review your matter.
Live Chat Support
Chat live in Bengali 24/7. Click the live chat icon on the eq33 platform.
We generally try to respond as quickly as possible after receiving a complaint. More complex issues may take a little longer to resolve, but we will keep you updated at every step.
eq33 gives your privacy the highest priority. Our goal is to earn your trust and maintain full transparency in every interaction.